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Birmingham Bloomfield & Metro North Credit Union Partnership FAQs

THE PARTNERSHIP


Q: Who is Metro North Federal Credit Union partnering with?

A: Metro North is partnering with Birmingham Bloomfield Credit Union (BBCU). BBCU is a local credit union that has been in business since 1931. It originally started as a teachers’ credit union serving Birmingham and West Bloomfield schools. Over the years it has grown and now serves the state of Michigan. BBCU has a branch in Birmingham and a branch in Waterford.

 

Q: When will the partnership become official?

The partnership will become official on August 1, 2019.

 

Q: Why is this partnership happening?

A: Both Metro North and Birmingham Bloomfield are a natural fit with a compatible culture, membership base, and locations. Together, both credit unions can hold true to their similar core values and maintain the feel of a smaller credit union while becoming strong enough to offer innovative products and services to current and future members. This partnership allows the growth that is necessary to fit the long-term needs of the credit union and its members.

 

Q: Who is eligible to become a member of Birmingham Bloomfield Metro North Credit Union Partnership?

A: Birmingham Bloomfield Metro North Credit Union serves anyone who lives, works, worships, attends school or owns a business or other legal entity in the state of Michigan.

 

Q: How many total branches are there and where are they located?

A: There are a total of 4 branches. Two branches in Waterford, one branch in Holly and one branch in Birmingham.

Waterford West
6375 Highland Rd.
Waterford, MI 48327

Waterford East
4594 Pontiac Lake Rd.
Waterford Twp., MI 48328

Holly
15156 Holly Rd.
Holly, MI 48442

Birmingham
576 E. Lincoln
Birmingham, MI 48009

 

MY ACCOUNT/TRANSACTION SERVICES


Q: Will my Account Number change?

A: No, your account number(s) will remain the same..

 

Q: Will the Routing Number change?

A: You may continue to use the Routing Number 272483918. However, please be aware that over the next several months there will be a transition to use the official Routing Number of the credit union which is, 272477199.

Q: Where do I mail my payments and/or deposits?

A: We will continue to process your mail payments and deposits. The only difference is that you will have two additional branches you may mail your payments and/or deposits.

 

Q: What will happen to my automatic deposits and withdrawals?

A: Your automatic deposits and withdrawals will continue to process as they do now. You do not need to make any changes.

 

Q: Can I still use my checks?

A: Yes, you may continue to use your current checks.

 

Q: What is Shared Branching?

Co-op and Xtend Shared Branches are credit unions that accept member transactions on behalf of other credit unions. The type of transactions that may be performed at a Shared Branch location include withdrawals, deposits, loan payments, transfers and balance inquiries.

To use a Shared Branch, you will need to know your account number and have your photo ID with you.

You will need to fill out a shared branching slip.

Identify yourself as a member of Birmingham Bloomfield credit union starting August 1st.

Visit bbcu.org and select “Shared Branching” in the Locations tab to access the list of participating credit unions near you and across the United States.

 

CARD SERVICES


Q: Can I still use my Debit Card? Pay?

A:Yes, continue to use your Metro North Debit Card. When your current card expires, you will be issued a new card.

 

Q: Can I still use my Credit Card?

A:Yes, continue to use your Metro North Credit Card. You will continue to use EZCardinfo.com to access your credit card account.

 

Q: Will I still earn my Scorecard Rewards?

A: Yes, at this time you will continue to earn scorecard reward points on your Credit MasterCard.

 

Q: Will I still earn my Scorecard Rewards?

A: Yes, at this time you will continue to earn scorecard reward points on your Credit MasterCard.

 

ELECTRONIC SERVICES


Q: What is the website address that I need to access starting August 1st?

A: The website you will be visiting starting August 1st is: www.bbcu.org.

After July 31st if you visit www.mnfcu.com you will be redirected to www.bbcu.org.

 

Q: How do I access my Online Banking account?

A: Visit www.bbcu.org.

Select the LOG IN tab in the main Menu and select “ItsMe247 Online Banking”

You will need to reset your online banking sign on and security questions. You will use your account number as your username, the last four digits of the primary member’s social security number as the password. You will then be prompted to reset your password and security questions.

 

Q: Can I use the same Mobile App?

A: Apple users will need to delete the current app and download the new app named Birmingham Bloomfield CU.

Android users will simply need to update the app and its name will change to Birmingham Bloomfield CU.

Reactivate your ItsMe247 online banking account in the mobile app by using your account number as your username, the last four digits of the primary member’s social security number as the password. You will then be prompted to reset your password and security questions. The new version will include bio-metric verification such as fingerprint, face recognition, voice recognition, PIN authentication in place of entering your account number and password.

 

Q: Can I still use Bill Pay?

A: Yes, once you sign into your ItsMe247 Online Banking and reestablish your account, your previously set up bill pay will be transferred to the new account. Only Metro North members will not need to input their bill information in again.

 

Q: Will you still offer the Remote Deposit Capture service?

A: Yes, you will need to re-enroll in the Remote Deposit Capture service. You should be approved within one to two business days.

HELPFUL REMINDER: Please remember to include the Restrictive Endorsement by writing “RDC Deposit for BBCU only” on the back of every check that you submit. The following sample image shows where to write the Restrictive Endorsement “RDC Deposit for BBCU Only” on the back of every check.


signature on back of check

 

Q: Will I need to reset my CU*Talk telephone banking account?

A: Yes, beginning August 1, 2019 you will need to call 855-286-5885 and set up your CU*Talk information again. You will need your account number, and the last 4 digits of the primary member’s Social Security number. The system will then prompt you to set up a new PIN.